Our Terms and Conditions
Due to the fact that we cannot find out if e liquids have been doctored/tampered with we are not only able to accept returns of any e liquids whether they are unopened, un-used or remain sealed unless we have sent you incorrect liquids in your order. We don’t accept e-liquid returns based on someone simply not liking a taste. If returning an e-liquid to us due to an error on our side in picking your e liquids, our policy is to cover the cost of postage by sending you a returns label via Royal Mail Signed For Delivery.
Return Policy – E Cigarette Batteries: A 30-day guarantee is applied to all batteries sold by us, either as part of a starter pack or kit or independently. The 30 days starts from the day the goods are shown to be delivered to you via Royal Mail.
Please note: The batteries used in electronic cigarettes are by nature considered semi-disposable. This means that they will run down and become less effective over time. This is considered natural wear and tear and how quickly this occurs depends on how the battery is used (i.e. how often the e-cig is smoked) and how / for long it is charged up.
Batteries considered to be faulty may be returned within 30 days in order for a replacement to be sent out. Where the faulty battery has come as part of a kit or a pack the other items sent should be retained, i.e. cables, clearomizers etc.
Return Policy – Accessories: The accessories we supply, such as chargers, adaptors, clearomizers and heads (atomizer) may be returned for a replacement or a full refund only in the event on it being delivered in a faulty or damaged condition. To make sure your replacement or refund is efficiently handled it is important to contact us within 7 days from item delivery to let us know of the fault/damage and start the process. We are unable to accept returns from such items if we are not informed within 7 days. Like batteries both atomizer heads and clearomizers do need replacing periodically, both being semi-disposable in nature. This does not permit a return or refund as this type of wear and tear is a natural part of owning any such components/technology.
Damaged, Missing, or Faulty Goods: If you find your order has arrived damaged, has missing or faulty products, and wish to replace these damaged parts, or have any other related queries with an order please don’t hesitate to contact us via the Amazon message centre. Not providing your order number may result in a delay in us replying to your query.
Any atomizer, Clearomizers, Starter Kits or Drip Tips purchased cannot be returned, exchanged or refunded because of Hygienic reasons, and due to the nature of some devices use. We will replace atomizer that is dead on arrival (DOA) but only if contacted within 48 hours of delivery. We are unable to accept on the basis you had not used the products yet but have had it in your possession.
Goods returned will be checked for faults and will be replaced if a repair is not possible. We are unable to exchange or refund any products we find that are not faulty after we check them, and the customer may be asked to cover charge of returning goods to them. If goods are returned for a change of mind reason, the customer will be refunded the cost of the goods excluding postage costs incurred by Cloudster Vape
Dispatch of replacement goods or refund can only be initiated once we are in receipt of returned goods and we have checked the fault and confirmed the issue. Returned faulty goods must be well packaged as we are not liable for damage caused in transit.
We cannot be liable for any goods that are sent to us as a return that get lost in transit so we advise that all returns are sent via recorded delivery, or any other tracked mail service.